Customer Service Advisor / Contact Centre Agent / Call Centre

Customer Service Advisor / Contact Centre Operator, Huntingdon, 9.16 per hour

This is a very interesting role working for a large regional employer. Our client is made up of a team of 4,000 employees providing a service to 6 million domestic and business customers so there is always something that needs doing.

This is initially for 12 weeks but there is a strong possibility of a Fixed Term Contract and/or a permanent position. You must have experience of working in a busy contact centre where it is 100% phone work. You will receive 4 weeks excellent training. You must be familiar with dealing with various customer types with escalated issues in a professional manner.

This is 37.5 hours per week. Shift patterns can be between 8am and 8pm Monday to Friday and 8am - 1pm on Saturdays. You will be required to work approx 1 in 2 Saturdays.

* Handling volume incoming calls from a wide range of customers wishing to discuss aspects of their accounts.
* Accessing and updating information from various screens on the system in a timely and efficient manner.
* Providing exceptional customer service at all times, ensuring the customer is 100% satisfied at all times.
* Providing advice to customers, processing payments, setting up direct debit payments.
* Handle complaints and problems with empathy and efficiency.
* Liaison with other departments as necessary.
* All related administration.

Qualifications & Experience (relevant to job)

* Previous experience of providing customer service over the telephone, ideally in a contact centre environment.
* Ability to empathise with customers.
* Excellent keyboard skills, knowledge of SAP is an advantage.
* Educated to GCSE Level Grade C In English And Mathematics.
* Excellent communication skills.

Job Type : Temporary/Seasonal

Location : Huntingdon, St. Ives, Brampton, Godmanchester, Bar Hill, Swavesey

Salary : 9.16 per hour

Date Advertised : 25 Feb 2013


Sorry, this position is no longer available.

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